Terms & Conditions

By purchasing from this store, you agree to the following:


Returns Policy

No Refunds.

An item may be exchanged within 7 days of delivery, however you will be responsible for the cost of the courier both ways. It must be unworn and in the original packaging / with the swingtag still attached (whichever applies to the item) If you are in Cape Town you may also come to our office in Kirstenhof to do the exchange.

If the item is defective or damaged on delivery, we will cover the cost of the courier for the exchange. In this case, you must notify us within 24 hours and send back the item within 7 days of delivery.

No exchanges on Sale items (items marked down) unless they are defective or damaged on delivery.

No exchanges on underwear or swimwear.


Differences in Colour

Slight variations in the colour of a product may occur due to your screen / monitor.



Certain items have sizing guides or measurements in the description. Portobello Road will not be held liable for these items purchased in the incorrect size, as it is assumed that you have read the sizing guide or measurements before purchasing.



We do not take any responsibility and cannot be held liable for any loss or damage to your parcel once it is in the possession of the courier company or the postal service, as it is no longer in our control.